Optimal LED offers a Lifetime Warranty to illustrate full confidence in the quality of our product and show commitment to our customers.
Optimal Led lights are warranted to be free of material and workmanship defects.
Other than workmanship defects Optimal LED warranty applies as follows:
LED Driver: 3 year
LED Chip: 5 Year for single chip and 5 Year for multichip luminaires if more than 15% of chips show dark.
Luminaire housing: 3 years
This warranty lasts for the lifetime of the Optimal LED product. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.
How to Obtain Service
To obtain the benefit of this warranty, the customer must take pictures of the failed light and the fixture in its original placement. This is required for our engineers to aid in the determination of the cause of the defect. The customer must also return the failed light or fixture to the Optimal LED location at which it was purchased.
What We Will Do to Correct Problems
Warranted products will be replaced or repaired at no charge.
What is Not Covered
Failures due to misuse, abuse or normal wear and tear are not covered by this warranty. Optimal LED shall not be responsible for any incidental or consequential damages.
Additional Optimal Led Warranty
In addition to our Lifetime Warranty we also offer a 3 year full replacement for failure of driver or more than 10% lumen depreciation.
DEFECTS IN MATERIALS OR WORKMANSHIP:
Typically defect in workmanship and materials occur early in the products life cycle. Any product returned months or years after the product being sold will be evaluated thoroughly to ensure the cause of failure is defect and not natural wear and tear. As a commitment to our customers we will expedite the process quickly and thoroughly to provide a replacement light in a timely and convenient time frame.